TERMS AND CONDTIONS
Booking Confirmation & Payments
Deposit & Payment Policy
To confirm any safari booking with Explore Your Safari, clients are required to follow the payment schedule outlined below:
30% of the total safari cost is required as a non-refundable deposit at the time of booking confirmation. This deposit secures accommodations, park permits, and operational arrangements.
An additional 30% payment must be completed no later than 14-7 days before the safari start date. Failure to make this payment may result in cancellation of the booking, subject to cancellation terms.
The remaining 40% balance must be paid upon arrival in Tanzania and before the safari begins. Under no circumstances will a safari commence without full payment being received.
Explore Your Safari reserves the right to withhold services or cancel the safari without refund if the agreed payment schedule is not respected.
All safari bookings must be confirmed in writing via email, WhatsApp, or our website.
A non-refundable deposit is required to secure any booking.
Failure to complete payment within the agreed timeframe may result in automatic cancellation without refund.
Explore Your Safari reserves the right to cancel services if payment obligations are not met.
Pricing & Inclusions
Safari prices are based on services outlined in the confirmed itinerary and quotation.
Prices may include:
- Accommodation
- Park entry fees
- Transportation
- Professional guide services
- Meals as specified
Prices do not include:
- International flights
- Visa fees
- Travel insurance
- Personal expenses
- Tips and gratuities
Explore Your Safari reserves the right to adjust prices in case of government tax changes, park fee increases, fuel surcharges, or exchange rate fluctuations.
Cancellation & Refund Policy
(Designed to protect Explore Your Safari from losses while remaining fair to clients)
Client-Initiated Cancellations
All cancellations must be submitted in writing.
Refunds depend on the time of cancellation and non-refundable third-party costs, including accommodation deposits, park fees, and supplier charges.
Cancellation Fees Based on Timing
After Booking Confirmation (Deposit Paid – 30%)
30% deposit is non-refundable
These covers booking arrangements, reservations, and initial operational costs
Refund: 0% of deposits
90-60 days before departure from your Country you have to pay another 30%
Second Payment is Refundable according to time of cancellation
60-30days 25% is refundable
30-15days 15% is Refundable
14-7 Days Before Safari Start
(After second 30% is paid – Total 60% paid)
60% of total safari cost is non-refundable
Covers accommodation, park fees, and confirmed logistics
Refund: Up to 40% (if applicable)
Less Than 7 Days Before Safari / No-Show
100% cancellation fee applies
No refund will be issued
Refund: 0%
Cancellation After Arrival
No refund shall be provided
This includes cancellation before safari start or during safari⚠️ Accommodation, park fees, and government charges are subject to the cancellation policies of the respective providers and may be fully non-refundable.
Accommodation Cancellation Policy
Explore Your Safari acts as an intermediary between clients and accommodation providers.
Lodges, camps, and hotels operate under their own cancellation policies.
Some accommodations require full payment once booked and do not offer refunds Or some percentage.
Any refund depends on whether the accommodation provider releases funds back to Explore Your Safari.
Explore Your Safari cannot be held responsible for accommodation providers refusing refunds.
Changes to Itinerary
Explore Your Safari reserves the right to modify or adjust itineraries when necessary, due to:
- Weather conditions
- Safety concerns
- Road conditions
- Park regulations
- Availability of accommodations
- Force majeure events
Such changes will be made in the best interest of client safety and service continuity and do not constitute grounds for refunds.
Complaints & Dispute Resolution
We take client satisfaction seriously.
Any complaints must be reported immediately during the safari to allow prompt resolution.
Complaints submitted after the safari must be sent in writing within 14 days of safari completion.
Explore Your Safari will investigate complaints fairly but does not accept responsibility for issues beyond its control.
No claims will be accepted for matters not reported during the safari when resolution was possible
Liability & Risk Disclaimer
Safari travel involves inherent risks including wildlife encounters, rough terrain, weather changes, and limited medical facilities.
Explore Your Safari shall not be liable for:
Injury, illness, death
Loss or damage of personal belongings
Delays or itinerary changes
Actions of wildlife, third parties, or suppliers
Clients participate in safari activities at their own risk. But we ensure safe safari for the Clients.
Travel Insurance
All clients are strongly advised to obtain comprehensive travel insurance covering:
- Medical emergencies
- Evacuation
- Trip cancellation
- Personal belongings
- Failure to obtain insurance is the sole responsibility of the client.
Client Responsibilities
Clients must:
Follow guide instructions and park regulations
Respect wildlife, local communities, and cultural norms
Ensure they are medically fit for travel
Explore Your Safari reserves the right to terminate services without refund if client behavior threatens safety or violates laws.
Force Majeure
Explore Your Safari shall not be responsible for delays, changes, or cancellations caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Pandemics
- Strikes
- Park closures
No compensation shall be payable under such circumstances.
Third-Party Services
Explore Your Safari works with independent suppliers such as hotels, transport providers, and airlines.
These suppliers operate under their own terms and conditions.
Explore Your Safari is not liable for their acts, omissions, or failures.
Privacy & Data Protection
Client personal information is handled in accordance with our Privacy Policy and used solely for booking, operational, and communication purposes.
Governing Law & Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Republic of Tanzania.
Any disputes shall be resolved under Tanzanian jurisdiction.
Acceptance of Terms
By confirming a booking, the client confirms acceptance of these Terms and Conditions in full.
ALL THE BEST